FAQ

If I can no longer make it, how do I resell my ticket?


You can login to your Eventbrite account and change the name and email on the ticket and then it will be reissued. You can also resell your ticket safely and securely via Tixel.




Is general camping included?


Yes, everyone is welcome to camp in the general camping area. If you would like to upgrade your experience, you can purchase a glamping package. Glamping sales close at 5pm this Wednesday.




Are cars allowed in the campsite area?


No. Unfortunately due to a number of recent accidents involving cars within campsites, the council have requested we keep the two separate for safety reasons. We ask that everyone park their vehicles in the car park area which is a 50 meter walk to the campsite. Our crew will help you transport your camping gear from point A to point B.




Where is Festival No.23 located?


Lancemore Macedon Ranges is nestled in the rolling hills between the towns of Kilmore and Lancefield, 1 hour away from Melbourne. The address is 1030 Kilmore-Lancefield Rd, Lancefield VIC 3435.




Can I sleep in my car, bring a camper van or RV?


Yes, caravans and camper vans will have their own designated camping area.




Can I cook my own meals using a gas cooker?


No, we are under a full fire ban so no open flames anywhere on site.




What food options will be available at Festival No.23?


The Lancemore Macedon Ranges restaurant serves locally sourced Modern Australian cuisine. We will also have food stalls from Los Hermanos Mexican Taqueria, Romeo Italian Pizzas, Kozume YUKA Mikayama Japanese, Royal Road Coffee & Pies, Barefoot Blender Juices, all with vegan + veg options available.




Can you BYO your own alcohol?


Yes, you’re allowed to bring one slab of canned drinks and 1 bottle of spirits to your accommodation area.




Is Festival No.23 kid-friendly?


Yes, kids are welcome as long as they are supervised by adults at all times, of course. Under 18s are free.




What are the gate opening and closing times?


Friday 7th - 3pm until 1am, music starts 5pm Sat 8th - 8am until 1am Sun 9th - 8am until 6pm All patrons are expected to leave by 10am on Monday the 10th.




Are day passes available?


Not at this stage.




Is Festival No.23 wheelchair accessible?


Partially. The newly renovated part of the venue is 100% wheelchair accessible but some parts only have stairs.




If Festival No.23 gets cancelled due to fire danger, will I get my money back?


Yes, we are fully insured. Should the event get cancelled, you will 💯 get your money back. But the site is lush and green from recent rain so this is highly unlikely.




Are buses available?


No, unfortunately the bus shuttle service has been canceled, however there are trains and public transport options available for $7 a ride - timetables and info here.




Do I have to purchase a vehicle pass?


Yes, you can purchase a vehicle pass for $20 at the gate. Please make sure you have this cash ready. All proceeds are going towards Treecreds to offset all of our carbon emissions.




Can I bring my own alcohol to the dance floor?


As all the dance floors are indoors and the venue is fully licensed, you cannot bring your own drinks inside. We have a bar on site for drinks to purchase.




Can I leave and come back to site?


Yes, if you are staying offsite and travelling in and out each day, you will need to register your vehicle and purchase a car pass at the gate. All proceeds will be going to Tree Creds to offset carbon emissions.




How many nights is my glamping package booked for?


Glamping bookings are for Friday, Saturday and Sunday nights.




How many nights is my hotel room booked for?


Hotel bookings through our Eventbrite page are for Friday and Saturday nights only. Sunday nights can be purchased in person at the hotel.




Where can I find the full list of workshops?


On our workshops page!